Shipping Policy
At PitSix, we strive to provide our customers with a seamless shopping experience from start to finish. Our shipping policy outlines the details regarding order dispatch, shipping rates, and cancellations.
Shipping Information
Order Dispatch
- Processing Time: All orders are typically processed and dispatched within one business day of receipt. We take great care in preparing your items to ensure they arrive in perfect condition.
- Notification: Once your order has been dispatched, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your shipment.
Shipping Rates
- Express Shipping:
- Enjoy express shipping on all orders shipped within the United Kingdom and the United States.
- International Shipping:
- We proudly offer international shipping options to many countries. Shipping costs for these orders vary based on the destination and weight of the package.
- Shipping rates will be displayed during the checkout process, so you know exactly what to expect before completing your purchase.
Shipping Destinations
- If your country is not listed as a shipping destination during checkout, please do not hesitate to contact us. We are continuously expanding our shipping options and would be happy to assist you in any way possible.
Cancellations
Mousepad Orders
- As our mousepads are made to order, cancellations can only be accepted within one hour of placing your order. We understand that mistakes happen, so if you need to cancel, please reach out to us as soon as possible using the Contact Us page. We will do our best to accommodate your request.
Other Products
- For all other products, you can cancel your order at any time before it has been dispatched. There are no cancellation fees incurred, allowing you the flexibility to change your mind without worry. If you wish to cancel, please contact us before your order is processed for shipment.
Additional Information
If you have any questions regarding our shipping policy or if you need assistance with your order, please feel free to contact us via email or our Contact Us page. Our customer service team is dedicated to providing you with the support you need to ensure a positive shopping experience.
Thank you for choosing PitSix. We look forward to serving you and hope you enjoy your purchase!
